Personalization FAQs and Size Charts

Frequently Asked Questions

1. Help with Personalization
2. Shipping Information
3. Information about Ordering
4. Help With Your Account
5. Customer Service

Help with personalization

1. How do I personalize my item?

   Fill out the personalization fields provided on the item page. This will give our team the necessary information so we may create your personalized gift exactly how you want it. It is important to note that some items do not allow for personalization, in which case you can simply add the item to your cart and it will arrive as shown.
   
   

2. Can I use special characters in my personalization?

   We apologize, but at this time, we are only able to produce letters and numbers from the English keyboard.
   
   

3. What does "Any Title Here" mean?

   Wherever you see a product with a title on it such as Grandma or Grandpa or Mom or Dad, you can change the title to almost anything you like. Maybe you call your Grandma, Mamaw, or maybe you'd like the item to say Aunt Sally. In almost every case, the title does not have to be as pictured, simply type in what title you would like.
   
   

4. Can I have the names on my shirt in a certain order or with specific colors?

   The personalization pattern changes with each design, so we do not offer name placement or color guarantees.
   
   

5. What if I have only one child or grandchild?

   Don't worry, we automatically change the design. For example: "Grandma's Heavenly Blessings" is changed to: "Grandma's Heavenly Blessing"

6. What is preview and how does it work?

   On many items, we offer an electronic representation of what your personalized gift would look like based on the personalization fields you have completed. This is a virtual representation of the final product and is only to be used as a guide of what your gift will look like.

7. Can I enter more characters to my personalization than the site is allowing?

   Character limits can vary from item to item. These limits are intentionally set to maintain visual quality and cannot be exceeded.

8. Can I customize my item beyond the options available on the website?

   We make all possible options to personalize your item available on our site.  We are unable to offer any further customizations other than those shown on the page of the item.

Shipping Information

1. How long will it take to get my order?

   Using First Class shipping, most orders arrive in 1-2 weeks.
   Using Priority Shipping, most orders are delivered in 5-7 business days. Business days are Monday through Friday excluding major holidays.
   Rush orders and Urgent orders are only available by reaching out to customer service. 
   
   

2. How can I check my order status?

   Once an order is shipped from our warehouse, an email confirmation will be sent to the email address on file with your tracking number. If your order was placed online you can check your order status online here. Please note: it may take up to 24 hours for the carriers to show updated order status on your order. If your order was placed through the mail or over the phone please contact us by phone or email and we will gladly update you on the status of your order

3. How will my order ship?

   Barnyard Custom Creations ships orders to arrive promptly via USPS, and occasionally UPS, or FedEx. 

4. Local Pickup- We offer local pickup, free for 1-2 week delivery time and meet up. Add $10 for 3-4 day Delivery, $16 for 2-4 day delivery and $25 for 1 day delivery (the processing time can take 3-5 days depending on the item purchased for curing time of paint and stain) 

5. Can I ship my order Internationally?

   We ship to the United States and Canada only. If ordering for another country, you may wish to ship the item to someone in the USA who will then forward the item for you. Shipments to Canada may be subject to Taxes, Tariffs and Duties and the recipient is responsible for all of these charges.

Information about Ordering

1. I just placed my order and I have to change something. What do I do?

   Your order enters our production facility right after it is placed, so that we can provide you with very fast service. For this reason, changes to orders are not permitted. We encourage you to take a few extra moments to review your order before submitting it, to check your spelling and to make sure you haven't left anyone out. If you've made a mistake and need to re-order, we'll be happy to offer you a generous 50% discount to do so.

2. Do you charge state tax on orders?

   By Florida Law, we collect sales tax of 7.% on the entire purchase amount.

3. Can my items be gift boxed?

   Our Gift Box Service is available on most personalized gifts. We gently place your gift inside premium white tissue paper, surround it with a gift box and finish off the gift presentation with a bow, all for a just $4.48 per item. If you would like to select this service simply check the Gift Box option for each personalized gift located in your personal shopping cart. Only items which fit in our elegant gift boxes have the gift box service option.

4. Can I include a personal gift card?

   Yes. Simply email us with you purchase order and what you would like to add as brief gift message to let the recipient know this gift is from you. For no charge you can enter a short message that will appear on the packing slip that is included in the package. The packing slip will not include any pricing information. To add this message simply check the ‘This is a Gift’ box located in the Gift Option section of the second step of the checkout.

5. Why might my order not be able to be processed?

   For shipping address, enter the address where you would like us to deliver your order. For billing address, be sure to use address of record for your credit card, Paypal or Amazon account. If your billing address doesn’t match your order may not be able to be processed.

6. The address I entered is correct but the site will not accept it?

   To ensure that your order is properly delivered we cross reference the addresses provided with the USPS address database. Our website may provide you with a corrected address to match the information listed in the USPS address database. These changes can include correcting abbreviations such as Dr to Drive. To proceed through the checkout you can accept the suggested address or select to use the address as entered. If you have any concerns please feel free to contact us

Customer Service

1. There's a problem with an order I received. What do I do?

   Barnyardcustomcreations.com makes is a priority to make shopping for personalized gifts as easy and effortless as possible. We put quality service first, so we take every measure that we can to ensure that your order is made with care correctly and sent to you in a timely fashion. We are proud of the products that we create and want to do everything that we can to make our customers happy.
   
   Unfortunately, everyone (including us) makes mistakes sometimes, and we want to do everything that we can to fix them! If you see anything defective or incorrect with the item you received, please call us 904-424-5342 or email us at barnyardcustomcreations@gmail.com. We may request a photo of the item you have received for review so that we can offer the best possible resolution for you. If a return is authorized you may return your item to us in its original packaging within 30 days of receipt for an exchange or refund. We do not refund shipping costs or the cost of return shipping. If your item arrived as ordered with no defects or mistakes, we are unable to accept the item for a return

2. Can I add names to an item that I already have?

   We're not able to add names to an existing item

Help With Your Account

1. How do I change or recover my password

   Changing your password is simple. After logging in to your account, click on the ‘My Account’ link then select ‘Change Password’. Here you will enter your current password and new password. Once you have entered the new password, click on Save Changes and your password will be changed. If you have forgotten your password, you may click the link and follow the prompts to get a new temporary password.

2. How do I change my email address

   The email address provided on your account is used for order and shipping confirmations, emails regarding any questions we may have about your order as well as email coupons and promotions. Changing the email address on your account is simple. After logging in to your account, click on the "My Account" link then select "Change Email". Here you can provide a new email address for these communications. Please note that your username will not change by changing the email address on the account